De-escalation Training: Handling Confrontations

This training course equips Mississippi State University students, faculty, and staff with practical tools to safely and effectively manage confrontational situations through de-escalation techniques. Whether interacting with a distressed individual, managing a disruptive situation, or responding to verbal aggression, participants will learn how to reduce tension, maintain control, and promote a safer campus environment.

Key topics include:
Understanding the signs of escalating behavior
Verbal and non-verbal communication strategies
Staying calm under pressure and maintaining personal safety
Setting boundaries and using respectful redirection
Knowing when to disengage and seek assistance